Personal data is information about your identity. This includes your name, your address and telephone number, and your email address. You don’t have to divulge personal information in order to be able to use our internet site. But in some cases we need your name and address, and further information so that we can provide you with the services you require.
The same applies when we want to give you information material or supply you with goods you have ordered, or when we need to answer your questions. We will always tell you when this is necessary. Also, we only store or process data that you have provided us with either voluntarily or automatically.
If you use one of our services, we usually only take the data that is necessary to provide you with the service you require. We may ask you for further information, but this is voluntary. Whenever we process personal data, we do it to provide you with the service you required or to fulfil our legitimate commercial interests.
USING YOUR PERSONAL DATA
As a rule, we only use the personal data you have provided us with to answer your queries, process your orders, or to provide you with access to specific information or offers. We, or one of the service providers we work with, may also want to use this information to provide you with information about our services, or about products that may interest you. We may also use it for online surveys to help us improve customer service.
Naturally, we respect your wishes if you prefer not to provide us with additional information for customer services (especially if this is for direct marketing or market research purposes). We never give personal information to third parties or use it for other purposes.
USING YOUR PERSONAL INFORMATION FOR SPECIFIC PURPOSES
The personal information you provided us with will only be used for the specific purpose requested by you. We will not give your details to third parties without your permission.
Personal data is only shared with public authorities and government institutions when this is stipulated by law, or when we are forced to do so by a court of law. Our staff and any service providers we work with are bound to confidentiality and to observing the regulations of the Federal German Data Protection laws.
AUTOMATICALLY COLLECTED NON-PERSONAL DATA
When you visit our website, we store certain information for administration and technical reasons. These are: the name of the site visited, the browser and operation system used, the date and time of access, the search engine used, the name and IP address of downloaded files.
This data remains anonymous and it is used solely for statistical purposes and to improve our website and online services. This anonymous data is stored separately from personal data on secure systems and allows no inference on individual persons. This means that your personal details are protected at all times.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.
As an alternative to the browser Addon or within browsers on mobile devices, you can click this link in order to opt-out from being tracked by Google Analytics within this website in the future (the opt-out applies only for the browser in which you set it and within this domain). An opt-out cookie will be stored on your device, which means that you'll have to click this link again, if you delete your cookies.
If you visit our website, we might store information on your computer in the form of cookies. Cookies are small files that are sent from an internet server to your browser and stored on your computer’s hard drive. Only the internet protocol address is stored in this process, and no personal data is involved. The information stored on cookies means you will be automatically recognised next time you use our website, so you will find our site easier to navigate. For example, cookies enable us to adapt our website to your interests or to store your password, so you don’t have to enter it again.
You can, of course, visit our website without using cookies. If you don’t want us to recognise your computer next time you visit us, you can prevent cookies from being stored simply by setting your browser to “do not accept cookies.” Find out how to do this in your browser’s operating instructions. If you do choose not to accept cookies, you may have difficulty in accessing certain parts of our site.
Children under the age of 18 should not pass any information on to us without the permission of their parents or guardians. We never request personal data from children or under-aged persons. We do not collect this and do not pass it on to third parties.
We have put technical and administrative safety measures in place in order to protect your personal data against loss, destruction, manipulation and unauthorised access. All our employees and service providers are bound by the Federal Data Protection regulations.
Whenever we collect and process personal data, this information is coded before it is transferred. This means that your data cannot be misused by unauthorised third parties. Our safety measures are subject to an ongoing optimisation process. Our data protection regulations are constantly updated. Please make sure you read the current version.
CHANGES TO OUR DATA PROTECTION REGULATIONS
We reserve the right to alter our data safety and protection regulations if and when this becomes necessary as a result of new technology. In these cases, we will alter the data protection advice. Please make sure that you always use the current version of the data protection regulations.
Links from our website to other websites are not covered by this data protection declaration. We do our best to ensure that any links on our site meet up to our standards. However, we have no control over the content of these sites and cannot guarantee that they comply with our date protection standards. We therefore advise you to check the data protection declarations on the sites you visit.
RIGHT TO INFORMATION
Please contact us at any time if you want to know what kind of personal data we have stored about you. To receive this information, please write to us.
RIGHT OF OBJECTION
In addition, you may at any time withdraw your permission for us to collect and store your personal data. If you want to do this, please write to us.
QUESTIONS, SUGGESTIONS, COMPLAINTS
If you have any questions about this data protection declaration or about the processing of your personal details, you can contact our data security inspector. He will be glad to help you if you need information or if you want to make suggestions or have any complaints.